Company Profile
Mercy Clinic
Company Overview
Mission, Vision and Values
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Rooted in the mission of Jesus and the healing ministry of the church, our mission is to provide high quality, compassionate healthcare services in a personalized Christian environment.
We seek to improve the health and quality of life of communities we serve, with particular concern for people who are economically poor.
Five core values guide our decisions and actions.
Dignity
Accepting of all persons as created in the image of God.
Justice
Honoring each person's rights and responsibilities in light of the common good.
Service
Responding with compassion to the needs of others.
Excellence
Striving to attain high standards of performance and proficiency.
Stewardship
Using our talents and resources wisely. As we strive to meet the needs of the Ozarks area, we stand ready to serve others as their needs dictate and our capabilities allow.
Company History
History
The Sisters of Mercy were founded in 1831 in Dublin, Ireland, by Catherine McAuley. Catherine was an heiress who used her fortune to serve the poor, especially women and children.
When Catherine McAuley began her work in 1827, she intended to create a way for the poor to learn marketable skills that would enable them to secure jobs.
By matching the skills of the newly educated poor with the needs of Dublin's elite, Catherine was able to help both groups. Even though Catherine did not intend to form a religious order, she was compelled by the fact that it would perpetuate service to the poor after her death.
During the mid-19th century, many laborers and their families emigrated to the United States.
Sisters of Mercy followed these emigrants to the U.S. to nurse and teach in the poor communities that sprang up around factories and mines. In twos, threes and fours, they traveled to establish schools, hospitals and programs for the poor. Their numbers grew as new members were attracted to the Order.
The Sisters of Mercy in the United States, Central America, South America, Guam and the Philippines united July 20, 1991, to form the Sisters of Mercy of the Americas. To this day they continue to respond to a call to serve God's people through education, health care and other ministries that further social, political, economic and spiritual well-being.
The Founding of St. John's
Three Sisters of Mercy from St. Louis settled in Springfield to establish St. John's Hospital in 1891 in a small brick home with four patient rooms. The Sisters lacked medical equipment and often walked many miles to care for patients who were too ill to come to the hospital.
At the turn of the century, the Sisters addressed the growing need for staff and equipment. In 1905, a new St. John's Hospital and nursing school opened.
As Springfield grew, so did the need for physicians. In 1924, four visionary physicians introduced the innovative concept of group medical practice. General surgeons Wilbur Smith, Wallis Smith, and Robert Glynn along with Guy D. Callaway, an internist, founded the Smith-Glynn-Callaway Clinic.
As better roads and automobiles brought more people to Springfield for medical care, Smith-Glynn-Callaway Clinic developed additional specialties and added more internists.
St. John's also continued to grow and expand. The Sisters of Mercy purchased the current 11-acre site at 1235 E. Cherokee for a new 250-bed facility after World War II. The Sisters opened the new facility in 1952.
Now a regional health center, St. John's Hospital is licensed for 1,016 beds, which includes the Mercy Villa long-term care facility. Numerous physicians and specialists established independent practices in Springfield, many of them locating their offices in medical buildings on and near St. John's campus.
In 1990, St. John's created a network of rural family practice clinics in southwest Missouri and northern Arkansas. Three years later, the rural physicians joined Smith-Glynn-Callaway Clinic and other independent physician offices to form St. John's Health System. Since then, a health plans division, a home care division, five regional hospitals and seven pharmacies have joined St. John's.
St. John's Health System continues a long tradition of health care leadership, bringing integrated services to those in need across the Ozarks.
Notable Accomplishments / Recognition
Mercy Heritage
• Sisters of Mercy Founder Catherine McAuley opened the first House of Mercy in 1827 in Dublin, Ireland.
• By the late 1800s, the Sisters of Mercy had founded more schools than any other religious order in the English-speaking world.
• Central Bank of Ireland honored Founder Catherine McAuley for her impact on Irish culture by putting her picture on a £5 note.
• Sisters of Mercy are currently seeking sainthood through the Roman Catholic Church for Founder Catherine McAuley.
Technology
• Among only six percent of health care organizations nationwide to have a comprehensive, integrated electric health record system that provides real-time, paperless access to patient information.
• MyMercy, a new web-based service, allows patients to connect online with their doctors, plus see medical medical information, view test results, renew prescriptions an schedule appointments using a personal computer or smart phone.
• Health Information and Management Systems Society, a global leader in health care technology, recently designated Mercy a stage six of a seven-stage process, joining the ranks of health care leaders such as Johns Hopkins and Mayo Clinic.
• $60 million data center provides fail-safe protection and power across four states in the event of natural disasters or power or water interruptions.
• With Mercy SafeWatch, critical-care patients across four states are monitored with video cameras and electronic systems by specialized ICU physicians and nurses in a central command center - providing on-site teams an extra set of specialty trained eyes.
• Mercy invested $35 million as early as 2003 in barcode technology to reduce potential medication errors. Only a quarter of hospitals in the nation use this technology. By doing so, Mercy saved $109 million in health care costs and avoided more than 150,000 potential medication errors
Achievements
• Named top health care supply chain operation in the world, just second overall to global giant Johnson & Johnson.
• Named National Supply Chain Excellence in Healthcare award winner for radically redefining medical "toolkits" from the ground up.
Green
• Saved more than $1 million and diverted more than 40,000 pounds of waste from local landfills in 12-month period with a new green initiative that involves reprocessing medical devices.
By The Numbers:
• Hospitals: 30
• Outpatient Facilities: 200
• Service Area: Encompasses four states - Arkansas, Kansas, Missouri, and Oklahoma
• Outreach Ministries: Locations in Louisiana, Mississippi and Texas
• Eighth largest Catholic health care system in the U.S.
• Co-workers:
More than 38,000
• Physicians: 4,600
• ER Patient Visits: 500,000
• Outpatient Surgeries: 350,000
• Births: 24,000
• Licensed Beds: 3,638
• Traditional Charity Care: $114 million
• Unreimbursed Medicaid Costs: $216 million
• Other Community Benefits: $55.1 million
• Assets: $4.6 billion
• Operating Revenue: $4.3 billion
Benefits
Bonus potential!